On-Boarding, Training & Quality Assurance Coordinator

The On-Boarding, Training & Quality Assurance Coordinator builds a skilled, confident, and customer-focused custodial workforce by leading employee onboarding, delivering hands-on cleaning and Health & Safety training, coaching employees in real time, and conducting quality assurance inspections. This field-based role ensures BEST's cleaning standards and contract specifications are met daily through scheduled and unscheduled inspections, corrective actions, and performance coaching. The position supports new hires, partners with Site Managers to improve consistency across shifts, and produces weekly quality dashboards to track compliance and training outcomes.