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On Call Coordinator-2 at TheKey - ApplyBlast

On Call Coordinator-2

TheKey

4 months ago

4.0 on Glassdoor

Connecticut

Hybrid

Part Time

Junior

0 applicants

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About this role

The Key seeks National On Call Coordinators to provide comprehensive, concierge-level afterhours telephone coverage and scheduling support across multiple locations in the US. This role involves managing inbound tickets, delivering exceptional customer service to caregivers and clients, and maintaining accurate records of all interactions. Agents act as local representatives for specific service areas, resolving issues through effective communication and coordination with field teams.

Responsibilities

Manage a variety of inbound support tickets and phone calls
Deliver exceptional customer service to caregivers and clients via phone and email
Maintain detailed and accurate records of all transactions and interactions
Resolve incoming requests through effective communication and system updates
Coordinate with field teams to ensure timely issue resolution and client satisfaction

Skills

Qualifications

Prior experience in phone-based customer serviceStrong computer literacy

About TheKey

thekey.com

Company Size

1-10 employees

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Find the best in-home caregivers. TheKey provides safe and consistent care for your loved one as they age, delivered at home with both comfort and transparency. We are the largest and most trusted in-home care provider.