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On-Site Call Center Operations Manager at Leidos - ApplyBlast

On-Site Call Center Operations Manager

Leidos

4 months ago

3.9 on Glassdoor

Washington, DC

Onsite

Full Time

Senior

0 applicants

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About this role

The On-Site Call Center Operations Manager oversees all call center services, managing a team of supervisors while ensuring operational effectiveness and compliance. This role serves as an escalation point for complex cases and involves monitoring performance metrics to drive continuous service improvement. The incumbent leads and directs staff to maintain adherence to service level agreements, security procedures, and regulatory standards.

Responsibilities

Lead and direct a team of Call Center Supervisors
Monitor compliance with referral and security procedures
Analyze service level agreement performance data
Serve as an escalation point for complex cases
Provide coaching and performance oversight to staff

Skills

Qualifications

Master's degree in Social Work, Psychology, Marriage and Family Therapy, or CounselingCurrent independent counseling licenseMinut of five years post-licensure counseling experience

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.