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On-site Operations Manager, Safety Response at DiDi - ApplyBlast

On-site Operations Manager, Safety Response

DiDi

3 months ago

3.8 on Glassdoor

Nasr City, Cairo Governorate, Egypt

Onsite

Full Time

Manager

0 applicants

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About this role

The On-site Operations Manager, Safety Response oversees the daily operations of DiDi’s BPO safety response team in Nasr City, ensuring 24/7 service delivery, quality compliance, and continuous improvement of safety case handling. The role acts as a bridge between centralized strategy and frontline agents, managing metrics, staffing, and cross‑functional collaboration to enhance user experience and operational excellence.

Responsibilities

Oversee daily operations of BPO safety response team
Conduct quality audits and ensure compliance with safety SOPs
Lead root cause analysis and drive continuous improvement

Skills

About DiDi

didiglobal.com

Headquarters

China

Company Size

10001+ employees

Founded

2012

View Profile

DiDi is a global mobility technology company best known for its ride-hailing and transportation platform. Through its app, the company offers services such as taxi hailing, private car rides, carpooling, bike sharing, freight, and related mobility solutions, while also investing in AI, autonomous driving, and smart transportation technologies. DiDi operates in the transportation and mobility technology industry.