Onboarding and Implementations Lead

Numeral(1 month ago)

HybridFull TimeManager$185,000 - $220,000Operations

About this role

The Onboarding and Implementations Lead at Numeral is responsible for guiding new clients through the onboarding process, ensuring a smooth deployment of the company’s sales tax compliance platform. This high-impact role includes managing the Onboarding team, optimizing processes, and collaborating cross-functionally with Operations, Product, and Engineering to develop scalable playbooks. The position also requires navigating technical details, troubleshooting client issues, and acting as a product expert to align client needs with internal requirements.

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Required Skills

Onboarding Management
Team Leadership
Performance Management
Customer Engagement
Project Management
Operational Execution
Technical Troubleshooting
Process Optimization
Cross-Functional Collaboration
Product Expertise

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About Numeral

www.numeralhq.com

Numeral is an innovative tax compliance platform designed to streamline sales tax management for businesses across the U.S. and worldwide. The platform automates the registration, filing, and remittance process, alleviating the headaches associated with sales tax compliance. Numeral focuses on eCommerce and SaaS companies, offering features like real-time monitoring, exemption certificate management, and an API for seamless integration with existing billing systems. Backed by extensive customer support, Numeral aims to enable businesses to focus on growth while ensuring they remain compliant with tax laws in over 60 countries.