Onboarding and Retention Manager

Accurx(1 month ago)

HybridFull TimeManager$113,739 - $149,061 (estimated)Go-To-Market

About this role

The Onboarding and Retention Manager at Accurx is responsible for driving product adoption and customer success within NHS organizations and care providers by facilitating the effective onboarding and integration of software solutions designed to enhance patient communication. This role involves monitoring user engagement, providing training, and leveraging data insights to troubleshoot challenges and improve the onboarding experience, thereby ensuring long-term customer satisfaction and product utilization. The Manager acts as the primary point of contact during the onboarding process, fostering strong relationships and proactively implementing initiatives to maximize adoption and support user needs.

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Required Skills

Onboarding
Customer Success
Product Adoption
User Training
Data Analysis
Problem Solving
Relationship Building
Stakeholder Communication
Continuous Improvement
Project Management

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About Accurx

www.accurx.com

Accurx is an innovative communication platform designed for healthcare professionals and patients within the NHS. It offers an easy-to-use interface that streamlines and enhances communication, helping to improve the overall patient care experience. By connecting users across various healthcare sectors, Accurx aims to facilitate quicker and more efficient interactions, ultimately contributing to a happier workforce and healthier patients. With a strong adoption rate among GP practices and NHS trusts, Accurx is revolutionizing the way healthcare communication is handled.