Onboarding Specialist, ANZ

About this role

Responsibilities

• Manage high volume of new customer onboardings with focus on efficient go-live timelines.
• Configure customer accounts accurately and completely, ensuring all necessary technical components are in place.
• Assist with website integration and setup of connections to relevant resellers and distribution channels.
• Deliver structured onboarding calls, training sessions, and platform walkthroughs tailored to customer needs.
• Meet defined SLAs and KPIs by completing onboarding tasks within time-to-live metrics and proactively follow up with customers to avoid onboarding delays.