Onboarding Specialist
Podium(8 days ago)
About this role
The Onboarding Specialist at Podium is responsible for the initial implementation, onboarding, and customer success management of new client accounts focusing on AI agents. This role entails managing account connections, providing tailored trainings, resolving issues, and developing processes to ensure successful customer adoption and transition to customer success managers.
Required Skills
- Customer Onboarding
- Implementation
- AI Agents
- SaaS
- Customer Success
- Process Development
- Communication
- Problem Solving
- Data Analysis
- Training
Qualifications
- Bachelor’s Degree
About Podium
podium.comPodium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.
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