One Stop Counselor - Student Services Center, Division of Finance

Alumni Network Job Board(3 months ago)

OnsiteFull TimeMedior$55,000 - $57,000Division of Finance

About this role

The One Stop Counselor at the University of Pennsylvania provides front-line, comprehensive student and family support for registration, billing, and financial aid through a call center and in-person service model. The role works within the Student Services One Stop Center (Division of Finance) to deliver accurate information, resolve inquiries, and guide students across University systems and policies. The position requires interaction across channels including walk-ins, phone, email, and virtual meetings while using institutional software tools.

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Required Skills

Customer Service
Counseling
Financial Aid
Registration
Billing
Salesforce
Banner
Zoom
Microsoft Teams
Communication

+6 more

Qualifications

Bachelor's Degree

About Alumni Network Job Board

upenn.edu

The University of Pennsylvania (Penn) is a private Ivy League research university in Philadelphia offering undergraduate, graduate, and professional programs across schools such as Wharton (business), Penn Medicine, SEAS (engineering), Law, Nursing, and the School of Arts & Sciences. Penn emphasizes interdisciplinary research, innovation, and entrepreneurship, translating scholarship into clinical care, startups, and public policy. Founded in the 18th century with ties to Benjamin Franklin, it maintains a large research enterprise, global partnerships, and a broad alumni network.

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