onepilot
This remote contractor role involves providing customer care and prospecting support for e-commerce clients. The position requires handling inquiries via email, chat, or phone using a dedicated knowledge base and Onepilot technology. Agents are compensated per resolved ticket based on complexity and location.
Onepilot is a customer support outsourcing firm that combines trained human agents with AI to deliver 24/7 customer care, sales, and KYC services across all languages and channels. Their AI-augmented model aims to boost efficiency and lower support costs—advertising reductions of up to 20%. Onepilot emphasizes omnichannel, multilingual coverage and managed operations to help companies scale CX and compliance tasks while maintaining quality.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for onepilot.
91% below the average for this role
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