Online Customer Support Expert

The Online Customer Support Expert at 2nd Swing delivers exceptional customer service to golfers by resolving complex inquiries, escalations, and sensitive situations with confidence and empathy. This full-time, in-office role in Eden Prairie, Minnesota, requires advanced knowledge of company policies, systems, and golf equipment to ensure a best-in-class service experience. The position involves coaching teammates, improving processes, and maintaining a high standard of support across phone, email, and chat channels.