Onsite Call Center Representative

The Onsite Call Center Representative serves as the primary point of contact for patients, initiating outreach to educate them about healthcare plan benefits and facilitate enrollment in Monogram Health's program. This role involves conducting high-volume outbound and inbound calls, scheduling annual exams, and reinforcing the value of services while adhering to HIPAA regulations. The position requires strong communication skills, proficiency with Salesforce and electronic health records, and the ability to thrive in a fast-paced, patient-centric environment.