Onsite Customer Service Representative

The Onsite Customer Service Representative serves as the primary point of contact for customer inquiries and service recovery during onsite pickup operations, bridging warehouse and customer service functions. This role involves proactively resolving customer concerns, verifying orders, and conducting service audits to ensure high-quality customer experiences and operational efficiency. The position requires strong problem-solving skills, cross-functional collaboration, and the ability to work in a fast-paced warehouse environment.