Onsite Eligibility Screening Services Representative

The Onsite Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries and resolving issues to ensure a positive customer experience. This entry-level role requires excellent communication skills and the ability to manage customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics while collaborating with other departments to ensure timely resolution of customer concerns.