Onsite Support/Local IT Engineer

This role serves as the primary IT owner and frontline support for a shopfloor environment, managing hardware, software, and network connectivity for desktops, laptops, mobile devices, and specialized OT equipment like RF scanners and PLCs. The position involves troubleshooting technical issues, maintaining data closets, performing daily infrastructure health checks, and ensuring minimal downtime through proactive issue resolution. The role requires strong customer service skills, adherence to ITIL processes, and the ability to handle critical incidents and on-call requirements.