oraclecloudinfrastructure
The OnVUE Technical Support Coordinator (Advanced Associate) role at Pearson involves providing technical support and troubleshooting assistance to global testing candidates experiencing issues during the OnVUE exam process. This candidate-facing position requires delivering first-class customer service, resolving technical problems, and maintaining a positive, empathetic approach to support test takers. The role includes live troubleshooting, post-issue research, and collaboration with internal stakeholders to improve service delivery.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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