Operational Account Coordinator, Ground

The Operational Account Coordinator, Ground serves as the primary operational point of contact for assigned customer accounts, managing the end-to-end ground shipment process from booking intake to exception resolution. This role ensures accurate order validation, optimizes load consolidation, and maintains consistent communication with customers regarding appointments, status updates, and escalations. The position requires monitoring operational boards to proactively address service failures and coordinate with internal teams to maintain data integrity across transportation management systems.