Operational Account Manager, Cloud Freight Operations

The Operational Account Manager, Cloud Freight Operations manages customer relationships and oversees freight brokerage operations for high-risk, high-value freight supporting cloud computing customers. This role serves as the primary point of contact for assigned accounts, coordinating transportation solutions, ensuring service and security requirements are met, and providing proactive communication throughout the shipment lifecycle. The position is responsible for day-to-day account performance, including shipment execution, pricing, issue resolution, and identifying opportunities to expand customer relationships.