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Operational Director at Concentrix - ApplyBlast

Operational Director

Concentrix

2 months ago

3.3 on Glassdoor

Cape Town, Western Cape, South Africa

Onsite

Full Time

Director

0 applicants

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About this role

The Operational Director provides strategic leadership across a portfolio of client accounts within a contact centre operation, ensuring exceptional customer experiences, contractual compliance, and sustainable commercial growth. The role oversees operational excellence, financial performance, people leadership, and continuous improvement while managing senior client relationships and driving revenue and profitability.

Responsibilities

Provide strategic direction and operational leadership across client accounts
Own P&L performance and drive financial growth
Lead and develop senior operations managers and cross‑functional teams

Skills

Qualifications

Bachelor's Degree in Business Management, Commerce, Operations Management, or related fieldPostgraduate qualification in Business Management, Leadership, or OperationsLean Six Sigma certification

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.