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© All Rights Reserved. ApplyBlast.com
B&Q
The Operational Excellence Lead will define and drive the Customer Service Operational Excellence strategy for B&Q, focusing on improving customer experience, operational efficiency, and cost savings. The role sets vision, governance, and a multi‑year roadmap, collaborates with cross‑functional teams, and leads a high‑performing team to deliver measurable business outcomes.
B&Q is a leading UK home improvement and DIY retailer, helping millions of customers make their home improvement dreams a reality. The company offers a wide range of roles across retail, digital, supply chain, and corporate functions. B&Q is part of the Kingfisher Group and is committed to sustainability, community, and employee wellbeing.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for B&Q.
B&Q didn’t post a salary, so this is our estimate from similar listings.
10% below the average for this role
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