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Operational Excellence Lead – UK at BJAK - ApplyBlast

Operational Excellence Lead – UK

BJAK

1 month ago

2.4 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Manager

1 applicant

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About this role

The Operational Excellence Lead – UK owns the operational backbone of BJAK's UK business, ensuring daily operations, internal systems, and customer-facing execution run smoothly and efficiently to support scale. This hands-on role involves partnering with the CEO to turn business objectives into strong execution, building systems, leading teams, and stepping in directly when execution breaks. The position requires defining operational strategies, managing day-to-day operations, and overseeing company administration and internal workflows.

Responsibilities

Define and execute operational strategies to support business growth
Lead and develop high-performing operations and admin teams
Oversee day-to-day operations and customer support functions

Skills

About BJAK

bjak.my

Headquarters

Petaling Jaya, Selangor, Malaysia

Company Size

501-1000 employees

Founded

2019

View Profile

BJAK is Southeast Asia's leading digital insurance platform, BNM-approved, enabling users in Malaysia to compare car and motorcycle insurance from 16 insurers, get instant quotes, and renew road tax online. The platform offers flexible instalment payment options, a wide range of insurance products including travel, life, medical, and home content insurance, as well as VIP roadside assistance and an online car repair booking service. BJAK serves over 9 million users and is known for its fast, user-friendly experience and 24/7 customer support.