Operational Excellence Specialist

Deliveroo(1 month ago)

HybridFull TimeMedior$78,356 - $104,685 (estimated)Deliveroo Cost Center Hierarchy

About this role

The Operational Excellence Specialist at Deliveroo focuses on enhancing operational efficiency by monitoring and refining processes to improve customer experience and reduce costs. Key responsibilities include analyzing customer service metrics, identifying root causes of complaints, and collaborating with various teams to implement process improvements and automation. The role requires strong analytical skills, project management expertise, and the ability to influence stakeholders to drive initiatives aligned with the company's mission.

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Required Skills

Operational Excellence
Process Improvement
Customer Experience
Cost Reduction
Analytical Skills
Project Management
Stakeholder Influence
Tool Proficiency
AI Integration
Process Automation

+5 more

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.