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Operational Key Account Manager at Ascent Global Logistics - ApplyBlast

Operational Key Account Manager

Ascent Global Logistics

9 days ago

3.9 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Operational Key Account Manager serves as the performance owner for Ascent's most important key account customers, accountable for end-to-end service performance including SLAs, KPIs, and continuous improvement. This role drives day-to-day operational execution, leads root-cause analysis for issue resolution, and ensures consistent delivery of commercial commitments. The position acts as a central bridge between customer teams and internal departments like Operations, IT, and Finance to optimize service delivery and cost-to-serve.

Responsibilities

Own day-to-day service performance and SLA/KPI delivery across assigned accounts
Lead continuous improvement initiatives and root-cause analysis to drive cost savings
Coordinate cross-functional execution and maintain operational governance for key accounts

Skills

Qualifications

APICS / CSCPLean Six Sigma (Green or Black Belt)PMP

About Ascent Global Logistics

ascentlogistics.com

Headquarters

Belleville, Michigan, United States

Company Size

1001-5000 employees

Founded

2017

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Ascent Global Logistics is a premium logistics provider that specializes in time‑critical, multimodal freight and supply‑chain solutions. They deliver end‑to‑end services across shipment sizes and modes, combining global network reach with tailored planning and operational support to simplify complex transportation challenges. Positioning itself as a partner to shippers, Ascent emphasizes reliability, speed, and visibility for urgent or mission‑critical moves. Their offering targets businesses that need responsive, customizable logistics for seamless international and domestic shipments.