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Operational planning and improvement - Client Management Section, Sales Department, Logistics Business (C&M) at Rakuten Rewards - ApplyBlast

Operational planning and improvement - Client Management Section, Sales Department, Logistics Business (C&M)

Rakuten Rewards

4 months ago

Tokyo, Japan

Hybrid

Full Time

Senior

0 applicants

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About this role

This role involves managing customer relationships for Rakuten Super Logistics, focusing on resolving merchant issues and improving service quality. The position requires translating customer feedback into business improvements while collaborating with various departments to enhance the logistics ecosystem. Candidates will work on strategic planning and project management to drive operational efficiency and customer satisfaction.

Responsibilities

Resolve merchant issues to maximize service quality and customer satisfaction
Translate customer feedback into actionable business improvements
Collaborate with sales and development teams to manage logistics projects
Plan and execute strategies to enhance RSL service performance
Build relationships with customers to coordinate issue resolution

Skills

Qualifications

TOEIC Score of 800 or higherExperience in e-commerce and logistics industriesBusiness-level office automation skillsProblem identification and improvement planningProject management experience

About Rakuten Rewards

rakuten.com

Headquarters

Tamagawa, Tokio, Japan

Company Size

10001+ employees

Founded

1997

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