Operational Site Support Specialist
Ocado Group(8 days ago)
About this role
An Operations Systems Support Specialist at Ocado Technology works within highly automated Customer Fulfilment Centres (CFCs) to support and maintain operational systems. The role interfaces across Engineering Operations, Technical Support Services, and Business Operations to ensure reliable system performance and service continuity. This onsite position operates on a shift pattern at the Bicester CFC and focuses on keeping Ocado’s automated grocery fulfilment platform running smoothly.
Required Skills
- System Monitoring
- Incident Management
- Hardware Support
- Software Troubleshooting
- Network Troubleshooting
- ITIL Framework
- Ticketing
- Root Cause Analysis
- Technical Communication
- Documentation
About Ocado Group
ocadogroup.comOcado Group is a global technology business that builds and supplies proprietary software, robotics and automation systems to transform ecommerce, fulfilment and logistics for online grocery and distribution. Its Ocado Smart Platform (OSP) combines automated warehouses, fleet routing, AI and computer vision with order management and fulfillment orchestration to power customer fulfilment centres and omnichannel retail. Ocado licences its integrated hardware‑and‑software solution and partners with retailers worldwide to scale online grocery operations, improve efficiency and enhance the customer proposition. The company focuses on engineering‑led innovation rather than traditional retailing, commercialising its technology across multiple markets.