Operational Site Support Team Lead

Ocado Group(1 month ago)

Sofia, BulgariaOnsiteFull TimeManager$114,228 - $151,278 (estimated)Operational Services Support

About this role

The Operational Site Support Team Lead is a role within Ocado’s Operational Services Support Centre of Excellence in Sofia, supporting its automated customer fulfillment centers. It is part of the company’s technology organisation and provides a senior on-site point of contact between warehouse operations and wider engineering and technology teams.

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Required Skills

Team Management
Technical Support
Incident Management
Shift Work
Stakeholder Engagement
Time Management
Line Management
ITIL
Infrastructure
Networking

+8 more

Qualifications

ITIL Qualification
Technical Qualifications

About Ocado Group

ocadogroup.com

Ocado Group is a global technology business that builds and supplies proprietary software, robotics and automation systems to transform ecommerce, fulfilment and logistics for online grocery and distribution. Its Ocado Smart Platform (OSP) combines automated warehouses, fleet routing, AI and computer vision with order management and fulfillment orchestration to power customer fulfilment centres and omnichannel retail. Ocado licences its integrated hardware‑and‑software solution and partners with retailers worldwide to scale online grocery operations, improve efficiency and enhance the customer proposition. The company focuses on engineering‑led innovation rather than traditional retailing, commercialising its technology across multiple markets.