wesco
The Operations Center Representative serves as the first point of contact in a 24/7 support environment, managing service order tickets, dispatching field personnel, and responding to high volumes of calls and emails with a focus on customer service and accuracy. This role involves documenting interactions, escalating urgent issues, and adapting to evolving procedures and technologies. Success requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, mission-critical setting.
Headquarters
Pittsburgh, Pennsylvania, United States
Company Size
10001+ employees
Founded
1922
Wesco is a business-to-business distribution, logistics, and supply chain solutions company serving customers in electrical, communications, utility, industrial, and broadband markets. The company provides products, integrated supply services, digital solutions, and logistics support to help businesses build, connect, power, and protect infrastructure. Wesco operates in the electrical distribution and industrial supply industry.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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wesco didn’t post a salary, so this is our estimate from similar listings.