Operations Consultant 3

The Operations Consultant 3 at SONDA is responsible for implementing and configuring next-generation Palo Alto firewalls, managing security platforms, and providing Level 2 support for LAN, WAN, and WiFi networks. The role involves troubleshooting network issues, managing incidents according to ITIL v4 practices, and collaborating with manufacturers and communication providers to resolve escalated cases. This position requires strong technical expertise in network security, switching, routing, and observability tools to ensure operational excellence and project success.