Operations & Customer Experience Specialist (Maternity Cover)

FREENOW(1 month ago)

Hamburg, GermanyOnsiteContractMedior$52,315 - $71,929 (estimated)Driver Operations

About this role

The Driver Operations Executive will join the Driver Operations team in Hamburg to support drivers through in-center assistance, onboarding and ongoing engagement. This fixed-term (1 year) maternity cover role represents the company at a local Driver Center and works closely with central teams to improve driver experience and platform performance. The position focuses on fostering strong driver relationships and supporting the European multi-mobility service offering.

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Required Skills

Driver Support
Onboarding
Driver Engagement
Outbound Calling
Stakeholder Management
Quality Assurance
Project Management
Market Research
G Suite
Relationship Building

+2 more

Qualifications

German C1
English B2

About FREENOW

free-now.com

Vercel is a cloud platform that helps frontend teams build, preview, and ship web applications with a focus on developer experience and performance. It provides instant deployments from Git, preview URLs for every pull request, and a global edge network for fast static and dynamic delivery. Vercel supports serverless and edge functions, is tightly integrated with frameworks like Next.js, and offers performance and real-user analytics plus numerous CI/CD and third‑party integrations. Teams use Vercel to scale web apps with minimal infrastructure management while optimizing for speed and reliability.