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Operations Customer Expert I at Concentrix - ApplyBlast

Operations Customer Expert I

Concentrix

21 days ago

3.3 on Glassdoor

Lisbon, Lisbon, Portugal

Onsite

Full Time

Junior

0 applicants

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About this role

The Operations Customer Expert I provides post-sales assistance, troubleshooting, and technical support to small and medium-sized businesses using social media and digital advertising platforms. This role involves resolving customer issues, identifying bugs, and guiding clients on advertising products and tools to maximize campaign effectiveness. The position requires fluency in Russian and English to handle inquiries via live chat, email, and phone within a multilingual support team.

Responsibilities

Provide post-sales assistance and technical support to SMB clients
Guide customers on advertising products and maximize campaign effectiveness
Troubleshoot technical issues and report bugs to improve customer experience

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.