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Operations Customer Expert at Concentrix - ApplyBlast

Operations Customer Expert

Concentrix

24 days ago

3.3 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role involves serving as the primary point of contact for Spanish-speaking customers, resolving account, billing, technical, and service-related inquiries while delivering a professional and empathetic experience. The position requires working in a 100% remote capacity with a rotating shift schedule to cover 24/7 operations. Candidates must be fluent in Castilian Spanish with a minimum B1 level of English and reside in mainland Portugal.

Responsibilities

Provide professional customer support via phone, email, and chat
Assist customers with account management, billing, and technical troubleshooting
Identify customer needs and deliver effective solutions to ensure high satisfaction

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.