Concentrix
The Operations Customer Expert role involves providing top-tier support for a world-leading generative AI platform to both consumer and business users. The position requires assisting with account management, troubleshooting technical issues, and guiding users on platform features and AI capabilities. Success in this role demands strong problem-solving skills and a customer-oriented mindset to ensure high satisfaction and meet key performance metrics.
Headquarters
Newark, California, United States
Company Size
10001+ employees
Founded
1983
Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.
North Texas’ Concentric Acquires Atlanta-Based Data Center Services Co. Critical Components
Jan 6, 2026
Concentric wants to grow GEAR emergency assistance with U.S. advisors
Nov 24, 2025
Concentric AI buys startups Swift Security and Acante to expand scope of data protection platform
Jul 1, 2025
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Concentrix.
Concentrix didn’t post a salary, so this is our estimate from similar listings.
74% above the average for this role
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