Operations Effectiveness, Manager

The Operational Effectiveness Manager establishes, implements, and sustains the IQVIA Channel & Specialty Data Services Quality Management System (QMS) to ensure adherence to regulatory and audit requirements. This role leads quality assurance initiatives, manages external audits such as SOC 1 and SOC 2 Type 2, and drives continuous process improvement across the organization. Key duties include overseeing internal audits, coordinating with external auditors, and implementing corrective action plans based on identified gaps.