Operations Enablement Lead – Merchant Care
SumUp(14 days ago)
About this role
SumUp is seeking an Operations Enablement Lead to drive strategy and implementation of enablement programs across EU markets, enhancing customer support effectiveness and operational excellence. The role empowers a senior professional to lead and scale initiatives that improve agent performance and support team capabilities.
Required Skills
- L&D
- Support Enablement
- Analytics
- Leadership
- Strategy
- Content Governance
- AI
- Automation
- KPI Tracking
- Customer Support
About SumUp
sumup.comSumUp is a global financial‑technology company that provides simple, affordable payment solutions for small businesses, including card readers, point‑of‑sale systems and online payment tools. Millions of merchants use SumUp’s hardware, mobile app and web platform to accept in‑person and remote payments, track sales and manage day‑to‑day operations. The company emphasizes ease of use, transparent pricing and broad international availability, backed by customer support and integrations to help merchants grow.
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