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Operations Enablement Manager at Affirm - ApplyBlast

Operations Enablement Manager

Affirm

2 days ago

3.7 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Operations Enablement Manager at Affirm leads cross-functional initiatives to deliver scalable, compliant, and high-quality servicing experiences for customers and merchants. This role involves defining operational readiness strategies, managing program roadmaps, and driving stakeholder engagement to align with business priorities. The position requires expertise in financial regulations, process optimization, and knowledge management to support both human and AI agents.

Responsibilities

Lead complex cross-functional programs and initiatives aligned with servicing strategy
Define program roadmaps and execution plans tracking progress against KPIs and risks
Oversee end-to-end design and delivery of training programs and knowledge ecosystems

Skills

Qualifications

Certification in Six SigmaCertification in Project ManagementCertification in Design Thinking

About Affirm

affirm.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2012

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Affirm is a fintech company that provides point-of-sale “buy now, pay later” financing, letting consumers split purchases into options like interest-free Pay in 4 or longer-term loans with transparent pricing. It emphasizes no hidden fees and shows the total cost upfront so shoppers can choose flexible payment plans with lower payments. Merchants integrate Affirm at checkout via APIs and partnerships to offer financing, improve conversion, and manage underwriting and payouts. Consumers can manage plans and payments through Affirm’s app and online tools.