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Operations Engineer at Megaport - ApplyBlast

Operations Engineer

Megaport

3 months ago

4.7 on Glassdoor

Sofia, Bulgaria

Hybrid

Full Time

Senior

0 applicants

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About this role

This role ensures maximum uptime of Megaport's global production network by monitoring systems, resolving incidents, and providing escalation support to the Customer Support team. The incumbent manages planned network changes, maintains technical relationships with vendors, and communicates incidents to internal and external stakeholders. Working closely with global staff, the position involves troubleshooting network issues, analyzing data trends, and adhering to strict operations KPIs within a Network-as-a-Service environment.

Responsibilities

Monitor global network and resolve network events promptly
Provide escalation support for Customer Support Specialists
Plan and implement compliant network changes
Communicate incidents to internal and external stakeholders
Analyze data to report on varying network trends

Skills

Qualifications

CCNA CertificationJNCIA Certification

About Megaport

megaport.com

Headquarters

Fortitude Valley, Queensland, Australia

Company Size

201-500 employees

Founded

2013

View Profile

Megaport is a global technology platform offering Compute, Network, and Storage infrastructure on demand. As the world's leading Network as a Service (NaaS) provider, Megaport delivers software-defined connectivity between data centres, clouds, and enterprises, while also providing high-performance compute (CPU/GPU), storage (object, block, and file), and security services. Enterprises and service providers use Megaport's unified platform to deploy, scale, and interconnect their entire infrastructure stack globally.