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Operations Experience Manager at The Home Depot - ApplyBlast

Operations Experience Manager

The Home Depot

5 months ago

3.9 on Glassdoor

Westfield, MA

Onsite

Full Time

Senior

0 applicants

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About this role

An Operations Experience Manager at The Home Depot leads the store's Order Fulfillment team and executes operational standards for customer service, safety, and logistics. This role oversees pick, pack, and ship workflows, manages associate training and performance, and ensures strict adherence to safety and service level agreements. The position also involves performing Manager on Duty functions for store openings and closings while coaching team members on safety and operational procedures.

Responsibilities

Lead order fulfillment workflows to meet service level agreements
Monitor department staffing and address attendance variances
Enforce safety procedures and correct hazardous conditions immediately
Coach and train associates on operational policies and customer service
Perform store opening and closing procedures as Manager on Duty

Skills

Qualifications

High School Diploma or GED1 year of relevant work experience1 year of management experience

About The Home Depot

homedepot.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

1979

View Profile

The Home Depot is a leading home improvement retailer operating a large network of big‑box stores and a robust e-commerce platform across the U.S., Canada, and Mexico. It sells building materials, tools, appliances, plumbing, electrical, lawn & garden, and home décor, and provides installation, tool rental, and contractor services. The company serves both DIY homeowners and professional contractors, offering pro accounts, bulk purchasing, and project support. Home Depot is known for its wide product selection, private brands, omnichannel fulfillment (in‑store pickup, delivery), and extensive logistics and service capabilities.