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Operations Experience Manager at The Home Depot - ApplyBlast

Operations Experience Manager

The Home Depot

4 months ago

3.9 on Glassdoor

Remote

Full Time

Junior

3 applicants

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About this role

An Operations Experience Manager at The Home Depot executes store standards leading the Order Fulfillment team in picking, staging, and loading, while managing opening/closing processes, safety compliance, and associate development. The role involves coaching staff, resolving customer conflicts, and driving operational excellence through hands-on execution of inbound freight procedures and inventory audits. Reports to the Operation Assistant Manager, this position requires a strong focus on customer service, safety protocols, and team leadership within a retail environment.

Responsibilities

Execute store standards including customer service and operational processes
Lead order fulfillment workflows for picking, staging, and loading tasks
Perform manager on duty functions for store openings and closings
Coach and train associates on safety procedures and company policies
Audit delivery orders to ensure accuracy and uphold quality standards

Skills

About The Home Depot

homedepot.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

1979

View Profile

The Home Depot is a leading home improvement retailer operating a large network of big‑box stores and a robust e-commerce platform across the U.S., Canada, and Mexico. It sells building materials, tools, appliances, plumbing, electrical, lawn & garden, and home décor, and provides installation, tool rental, and contractor services. The company serves both DIY homeowners and professional contractors, offering pro accounts, bulk purchasing, and project support. Home Depot is known for its wide product selection, private brands, omnichannel fulfillment (in‑store pickup, delivery), and extensive logistics and service capabilities.