Operations Interview Process Specialist

The Operations Interview Process Specialist is responsible for owning the interview and selection process for frontline agents, partnering closely with Talent Acquisition and Global Operations to hire talent that delivers a world-class member experience. This role serves as the primary business decision-maker for frontline hires and supports onboarding, integration, and operational improvement initiatives. The position requires a strategic mindset, leadership presence, and a focus on data-driven decision making to optimize hiring quality and efficiency.