Operations Leader (Solutions and PAs)

The Solutions & Social Media Operations Manager is a senior leader responsible for defining and executing multi-channel servicing strategies across Solutions and Social platforms within Consumer Banking and Wealth Services. This role drives the transformation of the contact center operating model to deliver differentiated, relationship-based client experiences while ensuring seamless integration across voice and digital channels. The position involves shaping servicing strategy, digital channel evolution, and escalation governance with decisions that materially impact client outcomes, cost structure, and regulatory posture.