Operations Manager, Borrower and Loan Services

Educational Credit Management Corporation(1 month ago)

HybridFull TimeManager$80,000 - $95,000Operations

About this role

The Operations Manager, Borrow and Loan Services is a leadership position at ECMC Group overseeing the department that delivers borrower, lender, and servicer support and account services. The role sits within a nonprofit focused on student success and requires ensuring operational integrity, regulatory alignment, and effective service delivery across the loan portfolio.

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Required Skills

Customer Service
Team Leadership
Performance Metrics
Regulatory Compliance
Process Improvement
Training Delivery
Reporting
Microsoft Office
Audit Support
Project Management

Qualifications

High School Diploma or GED
Post-secondary Degree (Preferred)

About Educational Credit Management Corporation

ecmc.org

ECMC Group is a nonprofit organization dedicated to supporting students in their pursuit of higher education. The organization provides services related to education finance, helping students and families plan and pay for college. ECMC is focused on improving educational outcomes by offering resources and guidance on navigating student loans, preventing default, and managing repayment options. Through secured online access, borrowers can easily manage their loans and access vital information about their accounts.

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