Operations Manager - Call Center
Med-Metrix
About this role
The Operations Manager - Call Center is responsible for ensuring high-quality customer service, improving operational efficiency, leading the team, and managing performance metrics. The role involves overseeing daily call center activities, handling escalations, and maintaining compliance with relevant regulations and policies.
Skills
Qualifications
About Med-Metrix
med-metrix.comMed-Metrix is a healthcare revenue cycle partner that delivers end-to-end solutions for hospitals and physician groups. They combine services — including patient intake, revenue integrity, revenue collection, and business insights & administration — with configurable technology stacks to streamline workflows and maximize revenue capture. Med-Metrix provides tailored tech stacks (Patient Intake, Revenue Integrity, Revenue Collection, Business Insights) and operational expertise to improve cash flow, compliance, and administrative efficiency. Their offering emphasizes technology-enabled automation and analytics to reduce denials and accelerate collections.
About Med-Metrix
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$60k – $80k
per year