Operations Manager, Health and Dental Claims
Manulife(1 month ago)
About this role
The Operations Manager, Health & Dental Claims leads medium-sized teams to ensure accurate, compliant, and customer-focused adjudication of group health and dental benefits claims. The role partners across product, IT, fraud, finance, and customer experience to drive operational performance and modernization. The manager uses data-driven insights to forecast needs, mitigate risks, and communicate results to senior leaders.
Required Skills
- Operations Leadership
- Claims Adjudication
- Performance Management
- Coaching
- Workforce Planning
- Continuous Improvement
- Lean
- Automation
- Operational Analytics
- Stakeholder Management
+3 more
Qualifications
- Lean Certification
- Agile Certification
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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