Operations, Manager I
Philip Morris International(8 days ago)
About this role
The Operations Manager I leads and supervises a large team within a banking process support environment, ensuring the achievement of service level agreements, financial targets, and high customer satisfaction. The role involves strategic planning, relationship management, and continual improvement of operations at a major Bangalore location.
Required Skills
- Banking Products
- Customer Service
- Voice Operations
- Team Management
- Client Relationship
- SOP Development
- Performance Management
- Training
- Quality Assurance
- Conflict Resolution
Qualifications
- Graduation
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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