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Operations Manager (Onsite) at Concentrix - ApplyBlast

Operations Manager (Onsite)

Concentrix

3 months ago

3.3 on Glassdoor

Austin, United States

Onsite

Full Time

Senior

0 applicants

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About this role

An Operations Manager at Concentrix in Austin, TX, supervises Team Leaders and Operations Managers while building client relationships and meeting service level agreements. The role involves maximizing revenue through data collection and forecasting, managing operational reports, and providing leadership and coaching to direct reports. Candidates will collaborate with cross-functional teams to resolve issues and drive continuous improvement in a fast-paced environment.

Responsibilities

Coach and supervise Team Leaders and Operations Managers
Build and maintain client relationships to meet service level agreements
Maximize revenue through data collection and financial forecasting
Manage operational reports including attendance and client scorecards
Provide leadership and developmental coaching to direct reports

Skills

Qualifications

High School Diploma or GEDAssociate's Degree in related fieldC1 English language proficiency

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.