Operations Manager, Telecoms

Monzo(9 days ago)

RemoteFull TimeManager$60,452 - $81,788Telecoms Operations

About this role

Monzo is hiring an Operations Manager to join a small telecoms team building and scaling telecom products. The role is UK-remote and part of Monzo’s effort to expand services beyond traditional banking. The position supports the company’s mission to deliver excellent customer experiences for telecom customers.

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Required Skills

Team Management
Coaching
Escalation Management
Compliance
Continuous Improvement
Product Development
Data Analysis
Customer Service
Vendor Management
Communication

About Monzo

monzo.com

Monzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.