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Operations Manager with German at Concentrix - ApplyBlast

Operations Manager with German

Concentrix

5 months ago

3.3 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

An Operations Manager will lead a team of Team Leaders in a call center environment, driving operational excellence and client satisfaction. The role involves strategic project management, financial forecasting, and fostering a high-performance culture through mentorship and coaching. Success requires strong analytical thinking and fluent proficiency in both English and German to manage international stakeholder relationships.

Responsibilities

Coach and inspire a team of dedicated Team Leaders
Analyze Service Level Agreements and implement strategic plans
Boost revenue through effective management of billable hours
Oversee attendance, client scorecards, and performance metrics
Cultivate strong partnerships with client stakeholders

Skills

Qualifications

German C1/C2 proficiencyEnglish C1/C2 proficiency

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.