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Operations Manager at Super Group - ApplyBlast

Operations Manager

Super Group

4 months ago

Cape Town, South Africa

Hybrid

Full Time

Junior

0 applicants

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About this role

As an Operations Manager at Betway, you will lead operational support teams to execute strategies and meet KPIs within the online sports betting and casino industry. You will drive adoption of new technologies, manage resources, and ensure consistent delivery across 24/7 support functions while fostering high-quality performance. This role involves close collaboration with stakeholders to enhance customer experience, optimize processes, and implement continuous improvement initiatives.

Responsibilities

Lead operational support teams to meet KPIs and SLAs
Manage implementation of customer contact and business projects
Identify and remove performance barriers to improve service
Facilitate coaching solutions and succession planning strategies
Analyze operational data to optimize processes and efficiency

Skills

Qualifications

Matric/Grade 12Customer Service Diploma

About Super Group

supergroup.com

Headquarters

Kisela Voda, Kisela Voda, North Macedonia

Company Size

11-50 employees

View Profile

Super Group (SGHC Ltd), listed on the NYSE under the ticker SGHC, is a global online sports betting and iGaming entertainment company. It operates well-known brands including Betway and maintains partnerships with major sports teams and leagues worldwide, such as Arsenal, Manchester City, and the Springboks. The company is committed to responsible gaming through its SuperPlan initiative.