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Operations Manager at City and County of San Francisco - ApplyBlast

Operations Manager

City and County of San Francisco

28 days ago

Ljubljana, Slovenia

Onsite

Full Time

Manager

0 applicants

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About this role

The Operations Manager leads production operations for the ZCAM unit, ensuring service stability, SLA adherence, and operational excellence for data-driven claims and automation solutions. This role involves managing cross-functional teams, driving incident resolution, and championing the adoption of Agentic AI and automation to enhance resilience and efficiency. The position serves as the primary liaison between chapter leads, product teams, vendors, and senior leadership to maintain operational performance and compliance.

Responsibilities

Own end-to-end production operations and ensure service stability across live solutions
Lead incident response and resolution processes to drive sustainable fixes and reduce repeat incidents
Champion adoption of Agentic AI and intelligent automation to enhance production resilience and reduce manual intervention

Skills

About City and County of San Francisco

sf.gov

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1850

View Profile

SF.gov is the official website of the City and County of San Francisco, providing centralized access to municipal services, department directories, news, and resources for residents, businesses, and visitors. The site offers searchable services, online forms and permits, job listings, and multilingual content to improve access and civic engagement. It’s designed to make finding information about benefits, public safety, city programs, and government processes quick and straightforward.