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Operations Program Manager, Consumer Support at Stripe - ApplyBlast

Operations Program Manager, Consumer Support

Stripe

3 days ago

3.7 on Glassdoor

New York City, New York, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Operations Program Manager, Consumer Support role at Stripe focuses on developing a deep understanding of the consumer product suite to identify and resolve consumer pain points at scale. This senior individual contributor position involves influencing product and engineering roadmaps, shaping support strategies, and building scalable operations for new and existing consumer products. The role requires balancing long-term vision design with detailed execution, including managing templates, tracking deliverables, and unblocking cross-functional teams.

Responsibilities

Lead cross-functional teams to define operational requirements for new products and features
Partner with Product and Engineering to build infrastructure and tooling for consumer operations
Develop support strategies and deliver operational improvements to scale Consumer Support efficiently

Skills

About Stripe

stripe.com

Headquarters

South San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2010

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Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.